Returns and refunds are only available for kendamas purchased through our website with a valid order number that have not been played. If you have received the wrong item, or you received your product, but have changed your mind, shoot us an email and we can do a return/exchange. Please send an email to support@solkendamas.com and we can figure out a solution.
We can only offer refunds for completely un-played kendamas. If you have played your kendama, we cannot refund your order. To receive a refund, you must ship the full order back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to:
Sol Kendamas
PO Box 57
Guthrie, Kentucky
42234
USA